{"id":1212,"date":"2022-06-30T19:56:01","date_gmt":"2022-06-30T18:56:01","guid":{"rendered":"https:\/\/www.randompicker.com\/?page_id=1212"},"modified":"2023-05-18T15:03:45","modified_gmt":"2023-05-18T14:03:45","slug":"support","status":"publish","type":"page","link":"https:\/\/www.randompicker.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id_0399b2-91{margin-bottom:40px;}.kb-row-layout-id_0399b2-91 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_0399b2-91 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_0399b2-91 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:150px;padding-right:0px;padding-bottom:40px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_0399b2-91 > .kt-row-layout-overlay{opacity:0.70;background-image:url('https:\/\/www.randompicker.com\/wp-content\/uploads\/bg-0.png');background-size:cover;background-position:center center;background-attachment:fixed;background-repeat:no-repeat;}@media all and (max-width: 1024px), only screen and (min-device-width: 1024px) and (max-device-width: 1366px) and (-webkit-min-device-pixel-ratio: 2) and (orientation: landscape) and (hover: none){.kb-row-layout-id_0399b2-91 > .kt-row-layout-overlay{background-attachment:scroll;}}@media all and (max-width: 1024px){.kb-row-layout-id_0399b2-91 > .kt-row-column-wrap{padding-top:140px;padding-right:0px;padding-bottom:80px;padding-left:0px;grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_0399b2-91 > .kt-row-column-wrap{padding-top:120px;padding-right:20px;padding-bottom:50px;padding-left:20px;grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_0399b2-91 alignnone has-theme-palette8-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_60d9ae-a5 > .kt-inside-inner-col{padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}.kadence-column_60d9ae-a5 > .kt-inside-inner-col,.kadence-column_60d9ae-a5 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_60d9ae-a5 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_60d9ae-a5 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_60d9ae-a5 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_60d9ae-a5 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_60d9ae-a5{position:relative;}@media all and (max-width: 1024px){.kadence-column_60d9ae-a5 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_60d9ae-a5 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_60d9ae-a5 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id_4d53ec-50 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_4d53ec-50 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_4d53ec-50 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_4d53ec-50 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_4d53ec-50 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_4d53ec-50 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_4d53ec-50 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column_302bc6-cd > .kt-inside-inner-col,.kadence-column_302bc6-cd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_302bc6-cd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_302bc6-cd > .kt-inside-inner-col{flex-direction:column;}.kadence-column_302bc6-cd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_302bc6-cd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_302bc6-cd{position:relative;}@media all and (max-width: 1024px){.kadence-column_302bc6-cd > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_302bc6-cd > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_302bc6-cd inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h1 class=\"wp-block-heading has-text-align-center\">Support<\/h1>\n\n\n\n<p class=\"has-text-align-center\">Tutorials, questions and answers, contact form.<\/p>\n<\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id_1db271-fa > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_1db271-fa > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_1db271-fa > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id_1db271-fa > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_1db271-fa > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id_1db271-fa > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_1db271-fa alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column_80ce69-21 > .kt-inside-inner-col,.kadence-column_80ce69-21 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_80ce69-21 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_80ce69-21 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_80ce69-21 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_80ce69-21 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_80ce69-21{position:relative;}@media all and (max-width: 1024px){.kadence-column_80ce69-21 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_80ce69-21 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_80ce69-21 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.kb-row-layout-id_9bbf69-21 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_9bbf69-21 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_9bbf69-21 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(3, minmax(0, 1fr));}.kb-row-layout-id_9bbf69-21 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_9bbf69-21 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id_9bbf69-21 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_9bbf69-21 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_6491aa-10 > .kt-inside-inner-col,.kadence-column_6491aa-10 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_6491aa-10 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_6491aa-10 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_6491aa-10 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_6491aa-10 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_6491aa-10{position:relative;}@media all and (max-width: 1024px){.kadence-column_6491aa-10 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_6491aa-10 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_6491aa-10 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">General<\/h2>\n\n\n\n<ul>\n<li><a href=\"\/support\/how-randompicker-works\/\">How RandomPicker works<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/random-number-generator\/\">Random number generator<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/pricing-payments\/\">Pricing and payments<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/nonprofit-plan\/\">Nonprofit plan<\/a><\/li>\n\n\n\n<li><a href=\"\/data-protection\/\">GDPR, data protection<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/changelog\/\">What&#8217;s new &#8211; changelog<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column_323473-92 > .kt-inside-inner-col,.kadence-column_323473-92 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_323473-92 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_323473-92 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_323473-92 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_323473-92 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_323473-92{position:relative;}@media all and (max-width: 1024px){.kadence-column_323473-92 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_323473-92 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_323473-92 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Projects<\/h2>\n\n\n\n<ul>\n<li><a href=\"\/support\/setup-prizes\/\">Project setup and prizes<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/entries-participants\/\">Entries, participants<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/weights\/\">Weights<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/widget\/\">Collect entries \u2013 registration form<\/a><\/li>\n\n\n\n<li><a href=\"\/support\/live-events\/\">Live events<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.randompicker.com\/support\/api\/\" class=\"ek-link\">API for developers<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n<style>.kadence-column_1a7db3-26 > .kt-inside-inner-col,.kadence-column_1a7db3-26 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_1a7db3-26 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_1a7db3-26 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_1a7db3-26 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_1a7db3-26 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_1a7db3-26{position:relative;}@media all and (max-width: 1024px){.kadence-column_1a7db3-26 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_1a7db3-26 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_1a7db3-26 inner-column-3\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Help Desk<\/h2>\n\n\n\n<p>We are available Monday &#8211; Friday<br>8:00 AM \u2013 5:00 PM (London Time).<\/p>\n\n\n\n<p>Contact our helpdesk: <a href=\"mailto:support@randompicker.com\">support@randompicker.com <\/a><\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id_d8d04b-11 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id_d8d04b-11 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id_d8d04b-11 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id_d8d04b-11 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id_d8d04b-11 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id_d8d04b-11 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id_d8d04b-11 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column_5b76c3-ca > .kt-inside-inner-col,.kadence-column_5b76c3-ca > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_5b76c3-ca > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_5b76c3-ca > .kt-inside-inner-col{flex-direction:column;}.kadence-column_5b76c3-ca > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_5b76c3-ca > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_5b76c3-ca{position:relative;}@media all and (max-width: 1024px){.kadence-column_5b76c3-ca > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_5b76c3-ca > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_5b76c3-ca inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n<style>.kt-accordion-id_f193d2-44 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);}.kt-accordion-id_f193d2-44 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;background:#ffffff;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id_f193d2-44 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#ffffff;font-size:14px;line-height:16px;color:#444444;padding-top:14px;padding-right:16px;padding-bottom:14px;padding-left:16px;}.kt-accordion-wrap.kt-accordion-id_f193d2-44 > .kt-accordion-inner-wrap > .kt-accordion-pane > .kt-accordion-header-wrap{margin-top:10px;}.single-content .wp-block-kadence-pane>h2:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h3:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h4:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h5:first-child,\n\t\t\t.single-content .wp-block-kadence-pane>h6:first-child{margin-top:10px;}.kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}.kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{color:#444444;background:#ffffff;border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:before, body:not(.hide-focus-outline) .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger:after, body:not(.hide-focus-outline) .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basiccircle ):not( .kt-accodion-icon-style-xclosecircle ):not( .kt-accodion-icon-style-arrowcircle ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger:before{background:#444444;}.kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger, body:not(.hide-focus-outline) .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:focus .kt-blocks-accordion-icon-trigger{background:#444444;}.kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( .kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header:hover .kt-blocks-accordion-icon-trigger:after, .kt-accordion-id_f193d2-44:not( .kt-accodion-icon-style-basic ):not( 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.kt-accodion-icon-style-xclose ):not( .kt-accodion-icon-style-arrow ) .kt-blocks-accordion-header.kt-accordion-panel-active .kt-blocks-accordion-icon-trigger:before{background:#ffffff;}@media all and (max-width: 1024px){.kt-accordion-id_f193d2-44 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}}@media all and (max-width: 1024px){.kt-accordion-id_f193d2-44 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}}@media all and (max-width: 1024px){.kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}}@media all and (max-width: 1024px){.kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}@media all and (max-width: 767px){.kt-accordion-id_f193d2-44 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id_f193d2-44 .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:1px solid transparent;border-bottom:1px solid transparent;border-left:1px solid transparent;}.kt-accordion-id_f193d2-44 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #eeeeee;}.kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header:focus{border-top:1px solid #d4d4d4;border-right:1px solid #d4d4d4;border-bottom:1px solid #d4d4d4;border-left:2px solid #d4d4d4;}.kt-accordion-id_f193d2-44 .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top:1px solid #eeeeee;border-right:1px solid #eeeeee;border-bottom:1px solid #eeeeee;border-left:2px solid #0e9cd1;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id_f193d2-44 kt-accordion-has-5-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-left\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-1 kt-pane_e2142f-35\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I need details about the nonprofit plan<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you work for a great cause, we want to help! We support many schools, non-profits, NGO\u2019s or charities by offering them higher limits and advanced features for free. If you think you are eligible, please sign in to your RandomPicker account and follow the instruction <a href=\"\/support\/nonprofit-plan\/\">here<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-2 kt-pane_818dd7-1c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I can&#8217;t import entries<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>If you have the list of entries, you can upload the file to RandomPicker instead of typing them manually. You need to use the correct format. The easiest way is to use an excel file, each entry on a separate row. Max. upload size is 5MB.<\/p>\n\n\n\n<p><strong>Use only 3 columns<\/strong> \u2013 put the basic info into the first column (for example names, IDs or emails). You can add a note to each entry into the second column and if you import weights, use the third column. If there are more columns, the system might be confused during the import.<\/p>\n\n\n\n<p>You can find detail instructions on the import page (file structure, how to use weights etc.).<\/p>\n\n\n\n<p>You can also see the support section <a href=\"\/support\/entries-participants\/\">Entries, participants<\/a><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-3 kt-pane_5fde1d-f2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I import my Facebook (Instagram, Twitter) fans?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>You need to manually import entries from social media as RandomPicker does not provide any integration to social media at the moment.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-4 kt-pane_9c7c17-7b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">How do I delete my account?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Sign in, click on the button with your name in the top right corner and choose the Settings. There is the Delete Account button in the My Profile section.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-5 kt-pane_20c74b-de\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">I don&#8217;t have the Paypal account<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Card payments and Paypal payments are processed by Paypal, but you do not need to own a PayPal account if you pay with your card. Just select the option \u201cPay with my credit or debit card\u201d in the PaylPal page and enter you card number. Address, email or phone number may also be requested depending on your country.<\/p>\n\n\n\n<p>See the chapter <a href=\"\/support\/pricing-payments\/\">Pricing and payments<\/a> for further details.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_72df3a-37 > .kt-inside-inner-col,.kadence-column_72df3a-37 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_72df3a-37 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_72df3a-37 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_72df3a-37 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_72df3a-37 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_72df3a-37{position:relative;}@media all and (max-width: 1024px){.kadence-column_72df3a-37 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_72df3a-37 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column_72df3a-37\"><div class=\"kt-inside-inner-col\"><\/div><\/div>\n\n<\/div><\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Tutorials, questions and answers, contact form. General Projects Help Desk We are available Monday &#8211; Friday8:00 AM \u2013 5:00 PM (London Time). Contact our helpdesk: support@randompicker.com Frequently asked questions<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"enable","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/pages\/1212"}],"collection":[{"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/comments?post=1212"}],"version-history":[{"count":0,"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/pages\/1212\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.randompicker.com\/wp-json\/wp\/v2\/media?parent=1212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}