Support & Knowledge Base
Help Desk
Available Mo-Fr 8:00 AM – 5:00 PM (London Time).
Frequently Asked Questions
I need details about the nonprofit plan
If you work for a great cause, we want to help! We support many schools, non-profits, NGO’s or charities by offering them higher limits and advanced features for free. If you think you are eligible, please sign in to your RandomPicker account and fill in the form.
I can't import entries
If you have the list of entries, you can upload the file to RandomPicker instead of typing them manually. You need to use the correct format.
The easiest way is to use an excel file, each entry on a separate row. Max. upload size is 5MB.
Use only 3 columns – put the basic info into the first column (for example names, IDs or emails). You can add a note to each entry into the second column and if you import weights, use the third column. If there are more columns, the system might be confused during the import.
You can find detail instructions on the import page (file structure, how to use weights etc.).
You can also see the support section Entries, participants
How do I import my Facebook (Instagram, Twitter) fans?
You need to manually import entries from social media as RandomPicker does not provide any integration to social media at the moment.
How do I delete my account?
Sign in and scroll down at the My Account page. Click on the Delete Account button.
I don't have the Paypal account
Debit card payments, credit card payments and Paypal payments are processed by Paypal, but you do not need to own a PayPal account if you pay with your card. Just select the option “Pay with my credit or debit card” in the PaylPal page and enter you card number. Address, email or phone number may also be requested depending on your country.
See the chapter Pricing and payments for further details.
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