Support & Knowledge Base
Available Mo-Fr 8:00 AM – 5:00 PM (London Time).
Frequently Asked Questions
I need details about the nonprofit plan
I can't import entries
The easiest way is to use an excel file, each entry on a separate row. Max. upload size is 5MB.
Use only 3 columns – put the basic info into the first column (for example names, IDs or emails). You can add a note to each entry into the second column and if you import weights, use the third column. If there are more columns, the system might be confused during the import.
You can find detail instructions on the import page (file structure, how to use weights etc.).
You can also see the support section Entries, participants
How do I import my Facebook (Instagram, Twitter) fans?
How do I delete my account?
I don't have the Paypal account
See the chapter Pricing and payments for further details.
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